Client Rossi
- RossiListen, about the renewal, I wanted to check…
- RossiFrom January we need monthly deliveries.
- AnnaSure, let’s talk after the holidays.
- MarcoWe confirm the 3% discount on the renewal.
- MarcoAnna is on it.
Every day your company produces knowledge. And every day it loses a piece of it.
They are not documents. They are pieces of knowledge, hidden inside everyday things.
Sales team
- Sarawho has the meeting room charger?
- Marcoquotes above 50k always go through me
- Saraok thanks
- Lucalunch at 1?
Transport and price list
- From
- Anna
- To
- Luca
- Hi Luca, I’ll send the file as soon as I can.
- Transport costs are up 6% since April.
- Bianchi wants the price list by month end.
- Best, Anna
Board meeting
- Present
- board, sales, operations
- 2027 price list: +4% on services.
- Quotes are approved within 2 days.
- New warehouse: back to it in March.
- Any other business.
Quote 2024
- 3. How the work is done
- Steps: site visit, estimate, signature.
- General terms of supply…
- Delivery within 6 weeks of order.
- Annex B, technical tables
A call holds a decision, a fact about the client and the name of who looks after it. The rest is noise.
You don’t start from zero. You start from everything you already have.
Quotes, minutes, contracts, emails. Only what still holds is kept.
- Annaquotes · 2 hours
- Marcoclients · 2 hours
- Lucaprocesses · 2 hours
Two hours with the people who know. Recorded, transcribed, turned into pieces.
On day one, 1.2401240 pieces of knowledge are already in place.
Every piece is recognised for what it is.
And it goes to live next to what it is about.
Not a folder per type. A neighbourhood per topic, with decisions, rules, facts and people inside. And threads from one neighbourhood to the next.
“Prepare the quarterly report for the board.”
Open a brick. Everything is written in it.
2027 price list: +4% on services, products unchanged
Decided at the board meeting. Applies to every quote from January.
“From the first of January services go up 4%, products stay where they are.”
- who
- Marco, board
- when
- 12 September 2026
- from
- meeting minutes, page 2
- valid
- from 1 January 2027
- replaces
Prices frozen until Juneheld until 12 September- status
- proposed automatically from the minutesapproved by Marco. A person, not the AI.