Lia answers residents, opens cases, and coordinates vendors. You see priorities, transcripts, and next steps in a clean dashboard.
Recap of the day
Studio Rossi · 7:30 PM
Every call becomes a verifiable trail: the request, the building, the vendor involved, and the next step.
A property manager with 50–100 buildings gets 30–50 calls a day. Four or five residents with the same question. And you are always the one answering.
While you answer for the third time in a single day, the real emergency gets lost in the noise, the minutes stay on your desk, and you turn down new mandates because you have no time.
Office switchboard
today · 32 calls · 11 repeats
“When is the next owners’ meeting?”
A simple question that comes in from five different residents.
“When is the elevator technician coming?”
The context is scattered across calls, emails, and messages.
“Is this month’s invoice correct?”
Financial requests need to be collected, not improvised.
“The neighbor upstairs is making noise.”
Small reports, but constant. And every one of them needs memory.
on the phone per day
cost of a receptionist
the time the office closes
Lia is a conversational voice agent, not an answering machine. She talks, understands, acts, and leaves you a trail you can check.
Same number, no complicated porting. Lia answers on the first ring, 24/7.
She recognizes the number, knows it is Mr. Rossi at 5 Via Roma, knows he has a plumbing case open for three days, knows the next meeting is Thursday.
If it is an informational question, she answers it herself. If it is a breakdown, she calls your trusted plumber, books the appointment, and reconfirms with the resident on WhatsApp.
Every evening at 7:30 PM you get a recap on WhatsApp: calls handled, jobs scheduled, who you need to call back. No surprises the next day.
The thread that holds the four steps together is context: Lia never answers cold. She has already read the case, knows what you decided yesterday, knows which vendor to talk to. She does not start from scratch every time.
Lia is not just a voice agent. She is also the dashboard where you see what happened, what you need to do, and where each building’s cases stand.
Plumbing leak, technician booked tomorrow at 9:00
Meeting notice sent on WhatsApp
Noise complaint, case opened at medium priority
Ownership change: requires document review
She does not ask you to switch your management software. She turns the phone into structured data and leaves you in control where it matters.
Drag and drop to move them, click to see the call that generated them; transcript, audio, the decision made.
2
Urgent
7
Vendors
3h
Avg SLA
Bathroom leak
5 Via Roma
12 min ago
Stairwell light
22 Via Dante
34 min ago
Elevator down
12 Via Garibaldi
Otis notified
Courtyard cleaning
8 Via Mazzini
tomorrow 8:30
Intercom unit 12
5 Via Roma
closed 10:41
Entrance repaint
22 Via Dante
minutes attached
Every plumber, every electrician, with the buildings they are authorized for, the average response SLA, and the jobs from the last 30 days. You know who performs best where.
contacts
Avg SLA
success
Idraulica Bianchi
5 Via Roma · 22 Via Dante · 18 jobs
Elettricista Verdi
12 Via Garibaldi · 12 jobs
Otis Ascensori
8 Via Mazzini · 4 jobs
The bylaws, the technical contacts, the recurring FAQs, the meeting calendar. Inline editor. Lia reads all of this before she speaks with your residents, so she never gets the context wrong.
5 Via Roma
12 units · updated yesterday
Bylaws.pdf
18 pages
Recurring FAQs
12 answers
Technical contacts
4 contacts
Bylaws.pdf
excerpts used by Lia
Art. 7 · Common areas
Art. 11 · Pets
Art. 16 · Work hours
Lia cites the passage and sends the PDF over WhatsApp.
The rule is simple: every incoming call becomes structured data. No loose sticky notes, no missed calls, no “I told them something but I don’t remember what”.
Your residents’ requests fall into two big families. The ones Lia handles on her own, from the first ring to the last WhatsApp. And the ones she always, in every case, leaves for you to decide.
Six families of requests that no longer pass through your hands.
“When is the next owners’ meeting?”
Answers right away with date, time, place. If the resident asks for the notice, she sends it back over WhatsApp.
“Where does my Monday report stand?”
Reads the calling resident’s case and answers with the current status and the planned next step.
“A faucet is leaking. When can the technician come?”
Triages the request, calls Idraulica Bianchi, books the appointment, confirms with the resident, and notifies you in the evening recap.
“What did the meeting decide?”
Summarizes the resolutions voted at the last meeting and sends the full minutes over WhatsApp for the details.
“Can I keep the dog in the courtyard?”
Searches the building bylaws and answers by citing the relevant article, with no made-up interpretations.
“Who is the authorized plumber for my building?”
Provides the name, number, and on-call hours of that building’s trusted vendor.
Four families of requests that always stay yours. By design, not by limitation.
“Can I pay the arrears in installments?”
Takes note and forwards the case to you with high priority. Lia never decides on money, never on deadlines, never on discounts.
“I want to appeal the resolution.”
Listens, records the reasons, and notifies you right away. Formal challenges always go through you.
“I sold the apartment.”
Logs the report and forwards the case to you. A change of ownership requires a notarized deed; it does not happen over the phone.
“My place is flooding!”
Emergency triage in seconds, immediate contact with the 24/7 on-call line, and a real-time alert to you. Emergencies are never handled on their own.
Lia’s rule is a single one: if it touches money, legal documents, or emergencies, the person paid to decide decides; you.
Domustudio, Gestionale Domus, and other condo accounting software have done their job very well for twenty years. Lia does not replace them and does not want to. She works alongside them and handles what hurts you today: the phone.
She does not promise installment plans, does not agree to waivers, does not set payment deadlines. Those decisions are yours. When a resident raises financial matters, Lia takes note and forwards the case to you.
Minutes, official letters, injunctions, communications with legal weight: it all stays on your paper, with your signature. Lia does not want to replace the property manager; she wants to free you up to do it well.
No phone menus, no “press 1 for meetings, press 2 for breakdowns.” Lia is a conversational voice agent: she talks, understands the context, and acts.
Lia does not make binding decisions and does not hide what she does. Every call becomes an auditable trail: who called, what they asked, which case was opened, and when your input is needed.
Interviews with Italian property managers to refine the product on real cases. MVP in build on our proven stack (Telnyx, ElevenLabs, Vercel AI SDK, Supabase).
Onboarding the first 3 pilot offices, building the Domustudio and Gestionale Domus integration, and validating the model end to end.
The first 10 active offices by the end of the first quarter, with gradual scaling over the course of the year.
We are selecting the first 10 property management offices for Lia’s design partner program. We want to build the product with you, not for you.
After the 6 months. You decide: continue at list price or leave with no penalties. No lock-in.
Ten spots in total, selected on a rolling basis. Raffaele replies within 24 hours.
The practical rule: anything informational or operational; the meeting date, the status of a case, a breakdown report, the building bylaws, the vendor calendar; Lia handles it on her own. Anything that touches money, legal documents, ownership changes, or emergencies is always forwarded to you. You can find the full breakdown in the “What Lia can do” section above.
Lia’s voice is natural and she introduces herself as the office’s voice assistant. Your residents can ask to speak with you at any point in the conversation, with a single sentence. In the medical and dental offices where we launched VocalMed, the share of calls where the caller asks for a human is under 5%.
Lia never makes binding decisions; she does not promise figures, does not set payment deadlines, does not sign documents. She only informs and triages. You get a full recap of everything every evening, and in the control panel you can review every call with the complete transcript.
Yes. Lia reads your open cases, the resident records, and each building’s bylaws. Integration via CSV import for the first customers, with an official API through partnership in the following months.
Onboarding takes 2–3 weeks for the first design partners, with the setup done entirely by us on your buildings. At full speed, self-service onboarding will be 3–5 days.
List price: €499/month per office up to 50 buildings managed. €799/month up to 150. Custom beyond that. No setup fee, no minimum term.
A custom demo on one of your real cases, free and with no commitment. The design partner subscription only starts after you have seen how Lia behaves on your own case.