2026 • Lia • Operational platform for property management
Management software shouldn't just record what already happened. Lia takes over the work: from the resident's request to the case, the vendor, and the documented closure.
Call received
Mr. Bianchi - Stair A
Automatic answer
Ticket solved by Lia
No human intervention
32 min saved
24/7
and tickets
vendors
every action
The problem
The traditional switchboard is no longer enough: calls repeat, information gets lost, and your office time is absorbed by operational noise.
The product
The direction is not adding yet another tool around your management software: it is progressively replacing it, starting from the daily operational work.
Every useful call becomes a case with priority, building, status, and next step. The office sees what is new, what is urgent, and what can wait.
Lia keeps vendors, SLAs, interventions, and assigned buildings together. When a case needs a technician, she suggests the right contact and preserves each step.
Rules, FAQ, technical contacts, extracted articles, and documents stay in one place. Lia can give coherent answers without asking you where to search.
Daily operations
Calendar and building records complete the flow: coordinate interventions first, then find buildings, data, and documents immediately.
The calendar view makes inspections, assemblies, and interventions readable, with vendor, building, and case status close by.
Lia gathers buildings, units, active cases, documents, and connected vendors to avoid scattered searches when a new request arrives.
Controlled autonomy
Lia independently handles the most frequent operational requests. When a decision requires money, documents, or human judgment, she prepares the context and hands it to you.
Informational and operational requests she can complete with verified office data.
When is the next assembly?
Answers with date, time, and place.
Where is my request?
Reads the case and communicates the next step.
The tap is leaking, who do I call?
Opens the case and coordinates the vendor.
Can I keep my dog in the courtyard?
Checks the rules and quotes the right article.
Who is the building plumber?
Retrieves the authorized vendor.
When responsibility, approval, or sensitive handling is needed, Lia involves you immediately.
Can I pay the arrears in installments?
Opens an economic case for approval.
I want to challenge a resolution.
Collects the context and notifies you.
I sold the apartment.
Records the request and hands it to the office.
My home is flooding!
Activates availability and alerts you immediately.
Decision example
How Lia decides
Request received
Can I pay the arrears in installments?
Category
Economic
Lia action
Case opened
Status
With you
Comparison
Interviews with property managers show frustration with rigid, manual tools. Lia focuses on what truly matters: everyday operational work.
Also on mobile
Lia goes with you wherever you are, with clear recaps, up-to-date cases, and vendor appointments always at hand.
See what happened today and what needs attention right away.
Track case status and act where it matters.
Every meeting, deadline, and status always up to date.
Built for fast decisions, not for noise.
Features
Features are designed to reduce repeated calls, manual handoffs, and scattered information.
Listens to calls, responds, and routes them for you.
Opens, updates, and organizes every request without losing it.
Data, history, and documents always close at hand.
Smart scheduling and reminders so nothing gets missed.
Work orders, contacts, and history connected to each case.
A clear dashboard with useful priorities and numbers.
Security and compliance
Lia introduces herself as a voice assistant, but only uses data approved by your office. Every action leaves a verifiable trail: transcript, source used, case opened, and next step.
Request
“When is the elevator technician coming?”
Source used by Lia
Vendor calendar · Otis Elevators · job confirmed
Action taken
Reply sent on WhatsApp · case updated
Controlled test 2026
Lia handles the most common requests: building information, opening cases and tickets, routing vendors, deadline reminders, document collection, and communications. Sensitive decisions are handed to the office.
Lia introduces herself as the office voice assistant and always lets callers ask for a person when needed.
During the test Lia runs in parallel with your existing software: a guided import of one real building, without touching data or operations. The direction is to progressively replace it, not to add another tool.
The test starts with a scoping session: one building, one workflow, a shared baseline. We do the initial configuration together with your team.
