- An AI agent carries out a defined task using authorised data and systems: it reads a request, decides the next step and takes it, with human review at the agreed points.
- Typical examples: sorting incoming email and drafting replies, entering orders in the ERP, answering the phone, searching company documents and citing the source.
- Compared with a chatbot it does one more thing: it acts inside the company’s systems instead of only answering.
- It pays off on repetitive work with high volumes and stable rules; it does not on rare tasks or work that changes every month.
All frequently asked questions →
Five typical tasks
Each starts from work someone in the company already does every day.
- Email: reads incoming messages, sorts them and drafts a reply; a person approves sending.
- Data entry: reads orders, invoices or forms and records them in the ERP.
- Phone: answers or calls back, takes the request and hands over to an operator when needed.
- Documents: finds the answer in procedures and contracts and says which document it comes from.
- Quotes: gathers customer information and prepares a first draft to check.
When it pays off and when it does not
It pays off when the task repeats many times a day, follows rules that can be written down and produces a result you can check. It does not with low volumes, with work that changes every month, or when the goal is only to say you have AI: fix the work first, then automate if it still makes sense.
Where to start
With one task and one number to measure before and after: hours spent, response time, errors. With Yempik a first agent on one use case starts at €8,000 and takes 2-4 weeks; the production version, with integrations and initial support, starts at €12,000.
More questions
What is the difference between an AI agent and a chatbot?
A chatbot answers questions. An AI agent understands the request, decides what to do and does it: it files an email, opens a case in the ERP, takes a booking.
Do we need an in-house IT department?
Not always. You need a contact who knows the work and takes part in reviews; access and technical integrations are defined in the project.
Answer edited by Raffaele Zarrelli, co-founder of Yempik, written with Claude. Prices, timelines and cases are the ones Yempik publishes; this page was last updated on 8 November 2026.
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